Shipping

The Shipping Policy

1. Free Worldwide Shipping

We proudly offer free worldwide shipping on all orders above 50$

2. Estimated Delivery Time

• Domestic orders (U.S.): 10-20 business days during regular seasons.

• International orders: Delivery times may vary depending on your location and customs clearance.

• Holiday seasons: Please allow extra time, as delays may occur due to high shipping volumes.

  Note: While we always strive to deliver within the estimated timeframe, unforeseen delays may occur. We are not liable for any shipping delays once the order has been handed over to the carrier.

3. Order Changes & Cancellations

Once your order is confirmed, it cannot be modified or canceled.
If you wish to return or exchange a product, you can initiate the return process after the item has been delivered

4. Missing or Lost Orders

If your tracking shows “Delivered” but you haven’t received your package:

1. Please get in touch with the shipping carrier directly to locate your parcel.

2. If the issue persists, reach out to us at support@velouratime.com, and we’ll do our best to assist you.

   Note: In some cases, tracking information may be delayed or unavailable due to technical updates. If you’re unable to track your item, contact us anytime – our support team is happy to help.

5. Customer Support

We’re here for you 24/7
Email: support@velouratime.com
Address: 630 Old Country Rd, Garden City, NY 11530